Privacy Policy

ProMBATutors ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information we collect

When you create an account or place an order, we collect:

• Name and email address
• Order details (subject, paper type, program level, deadline, instructions)
• Files you upload with your order, such as templates, rubrics, drafts or data files
• Payment confirmation (we do not store card details, because payments are handled by third-party payment providers)
• Communications between you and your assigned writer

2. How we use your information

• To process and fulfil your academic support orders
• To communicate with you about your order status
• To provide customer support
• To improve our platform and services
• To send transactional emails (order confirmation, delivery notification, and similar)

3. Confidentiality

We do not share your personal information, order details or identity with any third party other than the writer assigned to your order, and that writer receives only the information needed to complete your project. We do not share data with universities, academic institutions or any regulatory body.

4. Data security

We use standard security measures to protect your data, including secure password storage and HTTPS across our pages. Payment processing is handled by third-party payment providers, and we do not store your card details.

5. Data retention

We keep your account data for as long as your account is active. Order records and files are kept only as long as needed to run your account and meet our legal obligations. You may ask us to delete your account and associated data at any time by contacting us.

6. Cookies

We use session cookies to keep you signed in and to maintain your order form state. You can disable cookies in your browser settings, though this will affect login functionality.

7. Your rights

You have the right to access, correct or delete your personal data. To exercise these rights, contact us at support@prombatutors.com and we will respond to your request.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on the platform. Continued use of the service constitutes acceptance of the updated policy.

9. Contact

If you have any questions about this Privacy Policy, please contact us at support@prombatutors.com.